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Understand Your Rights Before You Start

These terms set out what you agree to when you open and use your mdg128 account, including how deposits via DANA, OVO, and GoPay are handled, how your account data is protected, and what happens when you contact support.

Account Eligibility RulesDANA, OVO, GoPay Payment TermsAccount Security ObligationsWithdrawal Verification ProcessDispute & Contact Path
mdg128 Understand Your Rights Before You Start
CONTACT PATHS

Reach Us About Any Terms Question

If a clause in these terms is unclear or you need to raise a concern about your account, our support team is available around the clock. You can reach us through live chat directly from your account dashboard, via email for formal written queries, or through our social messaging channel for quick clarifications. We aim to respond to all terms-related questions promptly and will confirm receipt of any formal written request.

Live Chat Support Access live chat from your account dashboard at any time. Our team handles terms clarifications, account questions, and wallet payment concerns for DANA, OVO, and GoPay.
Email Queries Send formal written questions or requests about these terms, account data, or transaction disputes to our support email. We confirm receipt and respond within our stated handling window.
Social Messaging For quick questions about a specific term or account condition, reach us through our official social messaging channel. Useful for short clarifications before submitting a formal request.
ACCOUNT STANDARDS

How We Protect and Manage Your Account

mdg128 applies consistent account security and data handling practices across all account types. Your personal information is stored securely and is used only for account management, payment processing via DANA, OVO, or GoPay, and support communications. We do not share your data with third parties except where required to process your transactions or comply with applicable law. Account security is your shared responsibility — keep your login credentials private and report any suspicious activity immediately through live chat.

Data Handling

Your account data is processed solely for account operations, payment verification, and support. We apply SSL encryption across all data transfers and store information on secured servers.

Cookie Use

We use session cookies to keep your account active during a browsing session and analytics cookies to understand how the platform is used. You can manage cookie preferences in your browser settings.

Account Security

You are responsible for keeping your password confidential. Enable any available account verification step offered at login. Contact support immediately if you believe your account has been accessed without your permission.

Data Retention & Requests

We retain account data for as long as your account is active and for the period required under applicable regulations. To request a copy or deletion of your data, submit a written request through our support email.

Frequently Asked Questions About These Terms

These questions cover the points we hear most from account holders about their rights, payment terms, data access, and how to raise a concern. If your question is not answered here, our support team is available around the clock through live chat or email.

Yes. All payment activity on your account, including deposits and withdrawals through DANA, OVO, and GoPay, is governed by these terms alongside your e-wallet provider's own conditions.

We will notify you of any material change through your registered contact before it takes effect. Continued use of your account after the effective date means you accept the updated terms.

We retain account records for the period required by applicable regulations after closure. You can request a copy or deletion of your personal data by submitting a written request to our support email.

Contact support via live chat or email with your transaction reference number. We will review the wallet record and respond with our findings. Keep your DANA, OVO, or GoPay transaction receipt as supporting evidence.

The same terms apply uniformly across all supported Indonesia regions. Access and eligibility depend on local law — use of the platform is available only where your local law permits.

Raise it through live chat for a quick response, or send a formal written complaint by email. We will acknowledge your concern and work toward a resolution within our standard handling window.