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How mdg128 Handles Your Personal Data

This Privacy Policy explains exactly what data mdg128 collects when you open an account, make a deposit via DANA, OVO, or GoPay, and use our lobby — and how we keep that data secure.

Account data protectedDANA, OVO, GoPay wallet privacyCookie controls availableData retention policyContact us to request changes
mdg128 How mdg128 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data mdg128 holds on your account, request a correction, or ask us to delete specific records, you can reach our support team through three direct channels. We aim to respond to all data-related requests within a reasonable timeframe. Have your account email and registered e-wallet name ready when you contact us — this helps us verify your identity before processing any data request.

Team online

Live Chat

Open the chat widget inside your account dashboard. Identify your request as a privacy matter and our team will route it to the correct handler.

Email Support

Send your data request to our support email address listed in your account settings. Include your registered DANA, OVO, or GoPay wallet name for faster verification.

Account Help Centre

Log into your account and navigate to Help Centre. Select the Privacy and Data category to submit a structured request form directly tied to your profile.

HOW WE PROTECT DATA

Our Approach to Data Security and Retention

mdg128 applies a layered approach to protecting your account data. Encryption covers data in transit and at rest. Cookie settings, account security, and data retention each follow a defined process — outlined in the cards below. You can request changes to your stored data at any time through our support channels.

Account Security

Your login session is protected by OTP verification tied to your registered mobile number. We flag unusual access patterns and may require re-verification before processing any withdrawal or account change.

Cookie Controls

We use session cookies to keep you logged in and functional cookies to remember your preferred payment method — DANA, OVO, or GoPay. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Active account data is retained for the duration of your membership. After account closure, we keep only the records required by the applicable jurisdiction. Non-essential data is deleted on a rolling schedule.

Request and Correction

You have the right to access, correct, or request deletion of personal data we hold. Submit your request via Live Chat or email with your account email and registered wallet name for identity verification.

Common Questions About Your Privacy at mdg128

Here are the questions we receive most often about data privacy, account information, and how to exercise your rights as an mdg128 account holder in Indonesia.

We collect your name, email, and the e-wallet identifier for your DANA, OVO, or GoPay account. Device and session logs are also recorded for security and account integrity purposes.

We do not sell your personal data. We share only the minimum data necessary with payment processors like DANA, OVO, and GoPay to complete transactions and verify your identity.

After account closure, we retain records required by the applicable jurisdiction for compliance. Non-essential personal data is removed on a scheduled basis once those obligations are met.

Yes. Submit a data access request via Live Chat or email from your registered account address. Include your registered wallet name so we can confirm your identity before releasing any records.

We use session cookies for login continuity and functional cookies to remember your preferred payment method. You can manage or clear cookies through your browser settings without affecting your account data.

Contact us immediately via Live Chat. We will review your session history, secure your account, and investigate the incident. OTP re-verification will be applied to your next login as a precaution.